Interactive Voice Response service from Global Compliance™ is an automated, software-based service that utilizes telephony access and validates participation, comprehension and satisfaction. Utilizing pre-recorded voice prompts, the service solicits answers via touchtone keypad and free-form voice comments. Individual user responses are stored in a centralized data repository and program summary information provides details on both participation and scoring.

Applications

• Surveys
• Training
• Exit Interviews
• Employee or customer feedback

Features and Benefits

• Secure platform with backup hardware and power ensures constant 24/7/365 availability and accommodates users on his/her desired schedule.
• Toll-free access accommodates use from anywhere a touch-tone telephone is available.*
• Multilingual capabilities in up to 150 languages enable the user to communicate in his/her native language.
• Customizable questions, prompts and responses ensure facilitate specific and unique applications.
• Real-time, online access to summary reporting enables regular analysis of status, scoring and feedback and allows necessary reactions to be initiated.