Incident Reporting from Global Compliance TM facilitates the reporting of incidents or events via hotline and/or web to a third-party source. Report distribution is available via e-mail or online delivery with either centralized or location-based distribution. You can specify instructions and protocols for report distribution.
Hotline and web reports are seamlessly integrated and stored in a secure, centralized data repository enabling real-time, online viewing of reports, editing of reports, and incremental report entry from anywhere Internet access is available. R evision tracking during report review or modification allows the addition of supplementary information following the initial report. The inherent search functionality of the data repository further enables filtering of the data for output into graphs or charts enabling analysis and executive reporting. Optional monthly management reports provide a summary of reported allegations for ongoing analysis.
Applications
- Accident or Injury Reports
- Theft, Robbery, or Shoplifting
- Vandalism Reports
- Patient Safety Reports
- Assault Reports
- Threat Reports
- Customer Complaints or Feedback
- “ How’s My Driving” Reports
Hotline Intake Features and Benefits
- Secure, in-house Contact Center with backup hardware and power systems provides 24/7/365 availability.
- Proprietary or shared, toll-free* access accommodates information intake of initial and follow-up reports within America and abroad.
- In-language greetings in up to 150 languages provide caller validation and instructions.
- Multilingual report processing with language interpretation in up to 150 languages ensures accuracy of reported information.
- Scripted interview process ensures all relevant facts and details are captured.
- Scripted incident-based questions with branching and decision tree capabilities
- Location details for incident occurrence
*International Toll-Free Service (ITFS) utilized in all countries where available
Web Intake Features and Benefits
- Secure, third party administered website using secure socket layer (SSL) encryption provides 24/7/265 availability.
- Multilingual capabilities in up to 150 languages allows reporter to communicate in his/her native language.
- Personalization of the home page including organization name, logo, program name, and text provides directions for the reporter and reinforces your program commitment and procedures.
- Scripted report format leads reporter through information entry to ensure a thorough and accurately submitted incident report.
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