The Deluxe Allegation Reporting service from Global Compliance TM packages the functionality of information reporting with the utility of information management, while providing the ultimate flexibility and efficiency of client-controlled program set-up and modification. Information reporting accommodates the anonymous and confidential reporting of allegations of misconduct or noncompliance and is facilitated through both hotline and web vehicles. Reports are distributed based on allegations and you can specify the priority of allegations and the report distribution protocol.
Hotline and web reports are stored and managed within Global Compliance’s secure, online information portal which provides seamless integration of hotline and web reports and enables viewing of reports, posting of report responses, and incremental entry of reports from anywhere Internet access is available. The search functionality inherent to the portal enables filtering of the data and standard charts and graphs support analysis and executive reporting. Standard monthly management reports include a summary of all reported allegations, and our m anagement report library provides instantaneous access to your entire library of management summary reports.
Allegation Categories
Various types of allegations or concerns can be processed through information reporting such as:
- Allegations or concerns regarding accounting, auditing and financial reporting
- Allegations or concerns regarding business integrity
- Allegations or concerns regarding diversity, equal opportunity and workplace respect
- Allegations or concerns regarding environment, health and safety
- Allegations or concerns regarding human relations, administration or compensation
- Allegations or concerns regarding misuse or misappropriation of organizational assets or information
Deluxe Hotline Reporting Features and Benefits
- Secure, in-house Contact Center with back-up hardware and power systems ensures 24/7/365 availability.
- Shared, toll-free telephony access line enables ease of reporting within America and abroad.*
- Standard in-language greetings in up to 150 languages provide caller validation and instructions.
- Initial and follow-up report processing enables ongoing communication with the reporter and provides desired anonymity through use of report number, PIN number and follow-up date.
- Multilingual report processing with reporter language interpretation in up to 150 languages ensures accuracy of reported information.
- Optional report translation enables decentralized case investigation in non-English speaking countries.
- Scripted report interview for thorough information intake.
- Allegation-based questions
- Location identification
- Handling instructions for reporter re-directs or referrals
*International Toll-Free Service (ITFS) is utilized in all countries where available
Deluxe Web Reporting Features and Benefits
- Secure, third party administered website using secure socket layer (SSL) encryption guarantees confidentiality and desired anonymity and provides 24/7/265 availability.
- Personalization of the website home page includes organization name, logo, photo and links to Code of Conduct or contact list and conveys organizational support.
- Selection of corporate identifier within the URL achieves memorable Web address.
- Multilingual interpretation in most common languages allows the reporter to communicate in his/her native language.
- Initial and follow-up report processing enables ongoing communication with the reporter and provides desired anonymity through report number, PIN number and follow-up date.
- Scripted report format guides the reporter through information entry to ensure a thorough and accurately submitted report.
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