The Premium Allegation Reporting service from Global Compliance TM packages the functionality of information reporting with the utility of information management, while providing the ongoing program service and management through Global Compliance. Information reporting accommodates the anonymous and confidential reporting of allegations of misconduct or noncompliance and is facilitated through both hotline and web vehicles. Reports are distributed based on priority, allegation or location and you can specify the priority of allegations and the report distribution protocol.
Hotline and web reports are stored and managed within Global Compliance’s secure, online information portal which provides seamless integration of hotline and web reports and enables viewing of reports, posting of report responses, and incremental entry of internal reports from anywhere Internet access is available. The search functionality inherent to the portal enables filtering of the data and provides standard charts and graphs that support analysis and executive reporting. Three monthly management reports of choice provide a summary of all reported allegations, and our m anagement report library provides instantaneous access to your entire library of management summary reports.
Allegation Categories
Various types of allegations or concerns can be processed through information reporting such as:
- Accounting, auditing and financial reporting
- Business integrity
- Diversity, equal opportunity and workplace respect
- Environment, health and safety
- Human relations, administration or compensation
- Misuse or misappropriation of organizational assets or information
Premium Hotline Reporting Features and Benefits
- Secure, in-house Contact Center with back-up hardware and power systems ensures 24/7/365 availability.
- Proprietary, toll-free telephony access lines facilitate ease of reporting within America and abroad.*
- Customized in-language greetings in up to 150 languages provide caller validation and instructions.
- Initial and follow-up report processing enables ongoing communication with the reporter and provides desired anonymity through use of report number, PIN number, and follow-up date.
- Multilingual report processing with reporter language interpretation in up to 150 languages ensures accuracy of reported information.
- Optional report translation enables decentralized case investigation in non-English speaking countries.
- Guided, intuitive report interview facilitates thorough information intake.
- Customization of the report interview format ensures the most applicable and actionable report.
- Interview questions
- Allegations
- Handling instructions for reporter re-directs or referrals
- Report distribution protocol
*International Toll-Free Service (ITFS) isutilized in all countries where available
Premium Web Reporting Features and Benefits
- Secure, third party administered website using secure socket layer (SSL) encryption guarantees confidentiality and desired anonymity and provides 24/7/365 availability.
- Personalization of website home page includes organization name, logo, photo, introductory text and links to Code of Conduct or contact list and conveys organizational support.
- Options for URL access achieve a memorable web address and enable the website site to function in tandem with client’s internet site.
- Generic URL
- Generic URL with log-in and password protection
- Custom URL
- Multilingual interpretation in up to 150 languages allows reporter to communicate in his/her native language.
- Initial and follow-up report processing enables ongoing communication with the reporter and provides desired anonymity through report number, PIN number and follow-up date.
- Scripted report format and applicable branching moves the reporter through information entry to ensure a thorough and accurately submitted report.
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