Case Investigation Manager from Global Compliance TM provides online, real-time access to all allegation reports to enable investigation of the report. This workflow tool facilitates the distribution, tracking, investigation, resolution and notation allegations under investigation and provides a complete audit trail of case-related activity.
Features and Benefits
- Secure, password-protected website incorporating 128 bit encryption guarantees confidentiality of sensitive information
- Collective data is drawn from all report sources (hotline, web and internally received and entered reports) to facilitate comprehensive investigation of all reports.
- Multiple levels of Case Managers support organizational hierarchies and workflow
- Access by an unlimited number of Case Investigators ensures that all information is centralized in one repository.
- Specified levels of authority to manage access and assignment of case status
- Automatic e-mail notification of case assignment for Case Managers and Case Investigators for added efficiency; case assignment e-mail is automatically populated in case history.
- Includes e-mail address of Case Manager and report number of case to be investigated
- Provides link to Global Compliance’s information management portal
- Provides user name and temporary password (if the Case Investigator is a first time user)
- Includes Assignment notes
- Case Assignment e-mail is automatically populated in case history
- Optional e-mail notifications specific to ongoing case activity
- On-line functionality for assigned Case Investigator(s)
- Designate a case report status
- Enter investigative notes
- Upload documents related to cases
- Assign Case Investigators
- View or print case history
- Automatic creation of investigation history including:
- Case assignment to the Case Investigator (by whom) and date and time of assignment
- Case Investigator’s name and notes entered for Case Investigator
- Case status
- Collaborative environment allows Case Manager(s) and Case Investigator(s) to communicate with each other until the investigation is closed.
- Customizable status fields to support organizational workflow
- Repository nature of Case Investigation Manager creates an electronic record of case detail eliminating the need for manual paper files
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