1981
A company by the name of AlertLine is founded by a former secret service investigator. The company introduces the industry’s first compliance reporting hotline, also branded AlertLine, to provide a resource for defense contractors wishing to identify fraud and other forms of wrongdoing. A small call center is put into operation to process incoming hotline calls.
1984
The U.S. Sentencing Commission is established through the Comprehensive Crime Control Act of 1984. The Commission is intended to provide Sentencing Guidelines to the judicial system and evaluate and amend these on an ongoing basis. This Commission will take a strong role in affecting corporate ethics and compliance in years to come.
1986
As part of the Defense Industry Initiative, leading defense contractors pledge to implement compliance programs, and AlertLine sees an increase in demand.
1987
The U. S Federal Sentencing Guidelines, authored by the U.S. Sentencing Commission are put into effect. These Guidelines provide judges with a set of rules to ensure that similar offenders who commit similar offenses receive similar sentences. Fraud offenses are among those typically sentenced in federal court.
1989
Motivated by the inception of the U.S. Federal Sentencing Guidelines, Business Risks International acquires AlertLine and expands the company’s focus to also include corporate compliance issues.
1990-1991
Business Risks International experiences substantial increase in client base as organizations recognize confidential and anonymous reporting vehicles to be effective tools in mitigating risk and liability.
1991
To deter non-compliance and promote consistent punishment in cases of corporate wrongdoing, the U.S. Sentencing Commission establishes the Organizational Sentencing Guidelines within the U.S. Federal Sentencing Guidelines. These new guidelines governing organizations will become critical down the road.
1992
Industry leading security company, Pinkerton, acquires Business Risks International and establishes a division called Pinkerton Services Group within Pinkerton Consulting and Investigations. The new division is conceived to target clients’ ethics and compliance requirements, and it is centered on the AlertLine ® Hotline product.
1992
Evaluation and Validation, known as Field Research Services at the time, is launched as a separate division within Pinkerton Consulting and Investigations.
1993
Pinkerton Services Group introduces customized print and video materials to drive awareness and comprehension of confidential and anonymous hotlines within client organizations. The product is marketed in tandem with the AlertLine ® Hotline.
1994
Pinkerton Services Group processes its 100,000 th Hotline report alleging illegal or inappropriate conduct in the workplace.
1996
In the landmark Caremark Decision, a Delaware court rules that board members of healthcare organizations can protect themselves from shareholder suits by implementing an effective compliance program. Failure to implement such a program may “render a director liable for losses caused by non-compliance…”
1997
The Office of the Inspector General releases a healthcare model compliance program declaring that all healthcare organizations must take steps to communicate standards and procedures to all affected employees, physicians, independent contractors, and other significant agents. This ignites a focus on ethics and compliance within the healthcare industry.
1998
Pinkerton Services Group processes its 500,000 th Hotline report alleging illegal or inappropriate conduct in the workplace.
2000
Securitas, the world’s largest security provider, acquires the entire Pinkerton corporation and changes the name of the Pinkerton Services Group division to Pinkerton Compliance Services. Pinkerton Compliance Services and Pinkerton Field Research begin to work more closely with each other to satisfy the needs of corporate clients.
2001
The scope of coverage for Pinkerton Compliance Services’ Hotline service exceeds 10,000,000 employees across the client companies it is serving.
2002
The Sarbanes-Oxley Act of 2002 is signed into law. This legislation affects how public companies and accounting firms deal with corporate governance, financial disclosure, and the practice of public accounting. The Act, in part, requires all publicly held companies to establish a means by which employees can anonymously report incidents of corporate misconduct. Pinkerton Compliance Services recognizes increased demand for its services to help corporations comply with the Sarbanes-Oxley Act of 2002 and launches an aggressive sales initiative.
Pinkerton Compliance Services processes its 1,000,000 th Hotline report alleging illegal or inappropriate conduct in the workplace.
Pinkerton Compliance Services launches two new services: InCharge Online, a centralized database for client allegations, and Incident Reporting, a hotline to accommodate reports of incidents, accidents, threats, disasters, assaults, claims, etc.
2003
Pinkerton Compliance Services introduces Case Investigation Management, a new service providing online management of investigations surrounding reported allegations.
April 2003
A management buyout of Pinkerton Compliance Services and Pinkerton Field Research is completed. The buyout is accomplished with the financial backing of Angelo, Gordon & Co. and Coda Capital, Inc.
September 2003
Global Compliance launches as a separate entity following the buyout from Pinkerton Inc.
2004
Global Compliance launches two additional new services: Global Report Writer, an enhanced data extraction tool allowing interactive queries, analysis, and charting, and Web Allegation, a web reporting service that complements the existing Hotline service and provides clients an added option for report intake.
Summer 2004
Global Compliance employs a new executive management team with the purpose of broadening the company’s strategic vision and client focus in order to maintain its leadership position as a provider of integrated ethics and compliance solutions.
Fall 2004
Amendments to the Organizational Sentencing Guidelines within the U.S. Federal Sentencing Guidelines, take effect on November 1, 2004. These amendments endorse a corporate environment of ethics and compliance, call for establishment of corporate standards, require a method of confidential and anonymous reporting, dictate monitoring of compliance with the standards, and mandate exposure of standards and expectations throughout the organization. The amendments also place responsibility for the corporate culture with the board and C-level executive management.
Global Compliance forms a marketing partnership with Vance International, specialists in corporate, criminal, and financial investigations; background and due diligence inquiries; security audits; and litigation intelligence. Thus, Global Compliance broadens its product and service solution set to include complex and challenging investigative, private intelligence, and security assignments.
Year-end 2004
Global Compliance is uniquely positioned as the sole provider in the ethics and compliance industry able to deliver a comprehensive set of products and services enabling corporate and institutional frameworks and programs that meet the definition of “effective” as defined by the Organizational Sentencing Guidelines.
March 2005
Global Compliance introduces an Interactive Training product that provides an effective and cost-efficient method for organizations to train geographically dispersed, schedule-shifted employees. Available via the Internet or on CD-Rom, interactive training is available in a multitude of languages and features a broad array of standardized and customized training content to meet client needs.
May 2005
Global Compliance launches a Client Advisory Council to bring together Ethics and Compliance management across many diverse industries with the goal of information and idea exchange, best practice sharing, and product and service guidance.
October 2005
Global Compliance introduces SanctionScreen SM, a service to enable health care providers to meet government requirements and avoid civil monetary penalties.
SanctionScreen identifies individuals who have been sanctioned or otherwise excluded from participation in federally funded health care programs and allows health care providers to validate potential and existing employees against recommended exclusion lists.
February 1, 2006
Global Compliance acquires Service Intelligence, Inc., the leading North American provider of front-line employee performance assessments through mystery shops and site evaluations. With both anonymous and revealed site visits, Service Intelligence collects, aggregates, analyzes, and disseminates data specific to brand representation, product knowledge, promotion, and customer service.
The addition of Service Intelligence expands Global Compliance’s evaluation and validation offerings by adding behavioral performance assessment. As a result, Global Compliance can now offer organizations an even broader portfolio of products and services to build brand, protect reputation, and increase revenue streams.
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