Situation:

Retailers are faced with numerous areas of exposure including internal theft, external theft, associate safety and customer safety. In order to ensure compliance with organizational policies and procedures and to track incidents effectively, retailers require an efficient and effective way to track and respond to incidents of theft, injuries, accidents, vandalism and safety violations.

Solution:

Global Compliance provides an Incident Reporting system that is available 7X24X365 to enable associates to document information when incidents of theft, injury, accidents, vandalism or safety violations occur. Reports can be submitted by telephone or Web in up to 150 languages. The system also facilitates query, analysis and trending of reports to identify patterns in locations, shifts, incident times and associates on duty, so that enhanced loss prevention, security or safety measures can be implemented.

Outcome:

The sharing of statistical data, along with proactive policies and procedures heightens associate awareness, diligence and accountability. Through creation of a culture that educates and communicates with respect to loss prevention, security and safety awareness, retailers experience an overall reduction in shrink, accidents and injuries that affect their bottom line.