Situation:
Retailers lose millions of dollars each year to internal and external theft. In order to prevent and detect loss or ‘shrink’ resulting from theft, retailers must proactively implement ongoing education and training programs to explain the sources of loss, internal policies and procedures, and the retail associate’s role in preventing and detecting loss.
Retailers also face liability with the occurrence of injuries and accidents for both customers and associates, thus necessitating the need for comprehensive training surrounding safety and response to incidents.
Solution:
Global Compliance partners with retailers to create comprehensive and ongoing Loss Prevention and Safety Education programs geared toward reducing shrink and workplace accidents and incidents, thus enhancing employee understanding and practice, and ultimately impacting the bottom line.
Global Compliance’s subject matter experts will partner with your Loss Prevention and/or Safety staff to develop educational programs that address:
- Internal theft
- External theft
- Safety
- Slips, Trips and Falls
- Store Displays and Sets
- Forklift driving
- Safe lifting
- Ergonomics
- Material Handling
- Paperwork errors
- Inventory control
Our programs are tailored to meet the needs of any size budget, associate demographic and company culture. Proven solutions from current successful campaigns incorporate:
- Awareness Centers
- Poster Campaigns
- Wallet Cards
- Videos
- Web-Based Training Programs
- Managers Discussion Guides
- Employee Games, Puzzles and Quizzes
- Incentive Programs and Prizes
To validate awareness and comprehension of Loss Prevention and Safety programs, Global Compliance provides an online or interactive voice response (IVR)-based measurement tool. Employees answer questions about the program through a custom Web portal or an interactive voice response system and management receives real-time feedback on employee participation and scoring via a web-based system.
Outcome:
Implementation of a comprehensive and ongoing Loss Prevention and Safety Education program enables retailers to make associates aware of company policies and procedures. A retail culture of loss prevention and safety results in reduction in shrink, accidents and injuries, along with a positive impact to the bottom line.
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